let's chat
For any additional questions, fill out the form below or email us at hello@shoprootshome.com. If you are reaching out about an already placed order, please include your order number. Please also check out our FAQ section below.
frequently asked questions:
Q: How long will it take to receive my order?
A: Once an order is placed, it will be sent out within 5-7 business days. Orders are shipped via USPS priority mail or UPS and you will be provided with a tracking number once shipped.
Q: What is your refund policy?
A: Each item is a custom piece so we do not accept returns. However, if there is something wrong with you order please reach out to us and we will do our best to rectify the issue.
Q: Do you design for large scale events?
A: Yes, they're some of our favorites! Weddings, showers, and birthdays are examples of some events we have done florals for. Email us with your event date and location and we can work to get you a quote.
Q: Do you design custom pieces?
A: You betcha - we have done wall hangings and installs for salons and small shops. We'd love to hear your vision and help you create a custom piece!
Q: Do you sell wholesale?
A: Yes, please email us to get more wholesale information.
Q: What areas do you serve?
A: We ship our online shop items all throughout the United States and Canada. Our truck serves the Greater Philadelphia Area (primarily Delaware, parts of PA, and parts of Maryland). Since our little truck is old and doesn't take well to highways, we try to stay within 15 miles of zipcode 19803.
Q: What size is the truck and what can I rent it for?
A: Our little truck is 5 feet wide by 10 feet long (that's smaller than a standard SUV). It can easily fit in any outdoor space, into single parking spaces, and through double gated fences/doors. You can rent our mini as a flower truck or as a shell space to do whatever makes the most sense for your event (photoshoots/photobooth, dessert bar, champage wall, etc.). We have different decorative pieces that we can include at your event or you can decorate with your own pieces. Rentals start at $599.
Q: Do you have insurance?
A: Yes, we are fully insured.
For any additional question, please do not hesitate to reach out!