let's chat
For any additional questions, fill out the form below or email us at hello@shoprootshome.com. If you are reaching out about an already placed order, please include your order number. Please also check out our FAQ section below.
frequently asked questions:
Q: How long will it take to receive my order?
A: Once an order is placed, it will be sent out within 5-7 business days. Orders are shipped via USPS priority mail or UPS and you will be provided with a tracking number once shipped.
Q: What is your refund policy?
A: Each floral item is a custom piece so we do not accept returns. However, if there is something wrong with you order please reach out to us and we will do our best to rectify the issue. For clothing, we do allow returns and exchanges within 7 business days, but we do not provide the return label.
Q: Do you design for large scale events?
A: Yes, they're some of our favorites! Weddings, showers, and birthdays are examples of some events we have done florals for. Email us with your event date and location and we can work to get you a quote.
Q: Do you design custom pieces?
A: You betcha - we have done wall hangings and installs for salons and small shops. We'd love to hear your vision and help you create a custom piece!
Q: Do you sell wholesale?
A: For certain items yes, please email us to get more wholesale information.
Q: What areas do you serve?
A: We ship our online shop items all throughout the United States and Canada. For installations, pop-up events, or event design, we service The Greater Philadelphia Area (primarily Delaware, parts of PA, and parts of Maryland).
Q: Do you have insurance?
A: Yes, we are fully insured.
For any additional question, please do not hesitate to reach out!